PRIVACY POLICY

nyne SuperApp

Last Updated: [Insert Date]

1.     Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By accessing and using the nyne Super App (“the App”) and associated platforms (including the website www.nyne.com.my), you agree to the terms outlined in this policy.

This Privacy Policy applies to personal data collected by Wavpay Fintech Holding Sdn. Bhd. (Company No. 202101023726 (1424026-A)) (“WFHSB,” “we,” “us,” “our”) and its subsidiaries and affiliates.

2.     Information We Collect

We may collect and process the following types of personal data when you interact with the App and/or our Platform:

• Identity Information – Name, NRIC/Passport Number, Date of Birth, Nationality
• Contact Information – Phone Number, Email Address, Mailing Address, Residential Address
• Account Information – Username, Password, Transaction History
• Financial Information – Payment Details, E-Wallet Transactions, Banking Details
• Device & Technical Data – IP Address, Device Type, Location Data (with consent), Operating System, and Browser Type
• Usage Data – App interaction history, service preferences, and behavior

If you decline to provide certain personal data, you may not be able to fully access all features of the App.

3.     How We Use Your Information

Your personal data is processed for the following purposes:

• Providing and Managing App Services – Registration, Account Management, Transaction Processing
• Security and Fraud Prevention – Authentication, Multi-Factor Verification, Risk Assessment
• Personalization & Service Enhancement – Customizing user experience, analyzing usage trends
• Regulatory Compliance – Meeting legal obligations, responding to audits and government requests
• Third-Party Partner Services – Sharing data (with consent) to enable transactions through the App

4.     Disclosure of Personal Data

Your personal data may be shared with:

• Authorized Service Providers & Partners – To facilitate transactions and services
• Regulatory Authorities & Law Enforcement – When required by law
• Business Partners & Affiliates – For service integration within the App ecosystem
• Third-Party Security & Analytics Providers – To improve App security and performance

We do not sell, rent, or trade your personal data. Only anonymized and aggregated data may be shared for analytical purposes.

5.     Data Protection and Security Measures

We implement stringent safeguards, including:

• Encryption & Secure Transmission – Protecting data in transit and at rest
• Access Control & Authentication – Restricting access to authorized personnel
• Firewall & Intrusion Prevention – Monitoring unauthorized access attempts
• Regular Security Audits – Ensuring compliance with industry standards

Despite our best efforts, no internet-based platform is completely secure. Users are responsible for safeguarding their login credentials.

6.     Data Retention

We retain personal data for as long as necessary to:

• Fulfill service delivery obligations
• Comply with legal, regulatory, and audit requirements
• Resolve disputes and enforce agreements

Once data is no longer needed, it will be securely deleted or anonymized.

7.     User Rights Under PDPA

Under the Personal Data Protection Act 2010, users have the right to:

• Access & Correct Personal Data – Request access and update to your information
• Withdraw Consent – Opt out of specific data processing (subject to service limitations)
• Restrict or Object to Processing – Control how your data is handled
• Lodge Complaints – Report data protection concerns to the Personal Data Protection Commissioner

To exercise these rights, please contact [email protected].

8.     Cookies and Tracking Technologies

The App uses cookies, tracking pixels, and analytics tools to:

• Improve user experience
• Analyze app performance and usage trends
• Strengthen security features

Users may adjust cookie settings in their browser, but certain App functionalities may be affected.

9.     Third-Party Links & Services

The App may contain links to external websites or third-party services. WFHSB is not responsible for the privacy practices of these third parties. Users should review the respective privacy policies before sharing data.

10.  Updates to the Privacy Policy

WFHSB reserves the right to modify this Privacy Policy at any time. Material changes will be communicated via the App or official website. Continued use of the App constitutes acceptance of the revised policy.

11.  Contact Information

For inquiries, requests, or complaints regarding this Privacy Policy, please contact:

nyne Super App Support Team

  Email         : [email protected]

Phone        : +6016-435 4199/+6016-253 4199/+6016-447 4199

By using the nyne SuperApp, you confirm that you have read, understood, and agree to this Privacy Policy. For additional terms related to website use, please refer to our Terms of Use at www.nyne.com.my/terms-of-use.